Soaps & Dry Items
To keep things like soaps & bath bombs all pretty in one piece, and to prevent them from drying out, they will be shrink-wrapped in clear PVC plastic. In the case of soaps and bath bombs and where appropriate, the shrink wrap will have tiny holes in it to allow some sampling of scent without committing to the whole item right away. Bath teas & salts and other smaller items will also be sealed in plastic for freshness and cleanliness :)
Salves & Liquids
Things with the consistency of lotion, scrubs, oil blends, etc. are currently packaged in a variety of containers, and it's up to you which ones will get restocked! For now, standard oil-based spreadable mixtures like ointments, salves, body butters primarily go into tin containers, while standard lotions with water-based ingredients go into small plastic jars.
On the other hand, both luxury lines (with premium exotic ingredients) of oil-based and water-based products go into tinted glass containers to help keep out light and gently protect the valuable oils & herbs.
♻️You are encouraged to reuse the cute little jars instead of throwing them away!
Shipping & Returns
Packages are generally dropped off at the post office within 2 days after receipt of payment and are shipped via the carrier and method chosen at checkout. If you really need the items ASAP or via different carrier, please reach out: reasonable requests will be accommodated whenever possible. It would be in your interest to have one larger order instead of several smaller ones to save on shipping & handling costs as they are non-refundable. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
♻️Speaking of protecting the items in wrapping & packaging: outer clean packaging such as bubble wrap and packing paper/peanuts is reused from supplies & ingredients vendor deliveries and you are encouraged to reuse it as well! Paper & bubble wrap won't hurt to keep on hand, so when you need some, like for moving, you buy less to none, and a that much less goes in the landfills and oceans!
Problems with Order
If there is a problem with your order, please contact us and we can figure something out. Due to the nature of the products, used/opened items cannot be returned, but any possible problems will be sorted on a case-by-case basis - your happiness and positive feedback is very valuable to a new business.